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Otterbein MBA students’ work for COPA during capstone project

Otterbein MBA students’ work for COPC during capstone project


Relevant. Applicable. Life-changing. These hallmarks are part of what make the Otterbein MBA stand out from other MBA programs. Throughout the 12-course program, students discover and experience the truth in those claims, culminating with the final capstone project.

The 2016 spring semester class worked with Central Ohio Primary Care (COPC) to examine and evaluate current employee retention and engagement. Located in Westerville, COPC was established in 1996 by a group of physicians and is now the largest physician-owned primary care corporation in the United States.

The MBA capstone course provides an opportunity for students to apply their knowledge and skills  learned from the program in real-world scenarios. Keeping in touch with current business trends, students collaborate with their team to work with either a for-profit or nonprofit organization on a consulting project to solve a real business problem. Utilizing innovation, knowledge, critical thinking, problem solving and soft skills obtained through the MBA program, the team delivers a project document along with a formal presentation of their recommendations and findings to the organization.

Classroom time during the semester’s first half was devoted to strategy formulation and discussion with the client. Throughout the semester, the course required that the team meet outside of class to plan and lay out their project workflow. The team identified five areas for improvement within the organization. Through various analyses, focus groups and research, the students made their recommendations. Their work included gathering input from the client COPC, perusing available research, brainstorming with the class and client, and gathering data. The second half of the semester was conducted independently under the direction of Professor Tom Voight.

Angelo Mazzocco, CIO of COPC was impressed with the final product.

“We gave the class and professor very high marks. Project management, timeliness, and professionalism was top rate. Their understanding of our business was also very good due to the presence of a few health care professionals in the class,” said Mazzocco.

MBA Director Eric Lloyd stated that the client was pleased with the outcome and plans to implement the group’s ideas..

“They are planning to implement long-term recommendations in the future,” said Lloyd. “Now, they’re evaluating the recommendations and will move forward with what they can in the short-term.”

Lloyd said that the results of the capstone projects are applicable to various businesses and organizations besides healthcare. Recent past capstone clients include Varo Engineers, Inc., Switchbox, Inc., Nationwide Insurance, COTA, Progressive Medical, Alliance Data, Girl Scouts of Ohio, Cardinal Health and many others.

The deadline to apply to the MBA program for Fall Semester 2016 is July 15. Register online to attend an information session from 6-7 p.m. on Thursday, June 2, in Roush Hall 210.

Learn more about the Otterbein MBA experience online, by calling (614) 823-3210 or via email grad@otterbein.edu.