General Banner Questions

Security Questions

General FAQ

The OZone Project

The OZone Project is the implementation of SunGard-Higher Education softwar, BANNER which will replace the current mainframe system and all of its core administrative systems, including Finance (FRS), Human Resources (HRS), Student (SIS), and Financial Aid. The BANNER system will fully integrate those divisions, it is Internet-native, and runs on an Oracle Database platform. We will also gain a single-signon portal, and Worflow which will help with the administrative paperflow on campus.

Banner

Banner is the name of the software solution offered by SunGard-Higher Education, a global information technology solutions company, to provide us with a flexible and robust administrative information system. Otterbein has partnered with SunGard-Higher Education and acquired Banner systems for areas of Student, Financial Aid, Finance, and Human Resources.

SunGard-Higher Education

SunGard-Higher Education is the company from which Otterbein purchased Banner.

For over three decades, SunGard-Higher Education has developed and refined its software and service based on highly collaborative relationships with partner institutions. SunGard-Higher Education offers a broad selection of software specifically designed for colleges and universities. More than 1600 higher education institutions world-wide have partnered with SunGard Higher Education for software and services.

Visit SunGard-Higher Education at www.sungardhe.com

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What platform does the Banner Software System Run On?

The underlying architecture in which Banner runs on is Oracle based technologies.

Self-Service Banner

Part of the Banner project is the implementation of Self-Service Banner (SSB). Through SSB, students, faculty, administrators, and staff will have real-time access via the internet to the information they need in an easy-to-use format.

Self-Service will be accessed through the Otterbein OZone (Luminis) Portal.

Features of the Banner System

Banner is an integrated system serving Finance, Human Resources, Student, and Financial Aid. Following is a non-comprehensivie list of features for Banner modules being implemented.

Luminis

This is the web portal software from SunGard Higher Education that will be implemented at Otterbein in parallel with the Banner system. As a web portal, Luminis provides a rich suite of functional capabilities, including single signon capabilities, application integration, data integration, email, and collaboration. Luminis will serve as the web entry point not only for Banner, but also for other Otterbein systems. The portal will be named OZone.

Banner Help

Help is accessed on each form within the Banner software through the Help Menu.

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Security FAQ

Q. What are the requirements for my Banner password?

A. A Banner password must meet the following criteria:

• Must be at least eight characters; maximum 30
• Consist of a combination of letters and numbers, with at least one numeric digit; first character must be a letter.
• Must differ significantly from previous passwords.

Q. If I forgot my Banner password, who should I contact? My account is locked. Who do I contact to get it reset? An employee has left our group. Who do we notify to get the Banner account inactivated? Can I be notified in advance before my account is locked?

A. All Banner accounts will be created and maintained by the Database Administrator or call 1874.

Q. When a Banner user’s last name has changes, what is the procedure for getting their Banner account modified to reflect the new name?

A. Request a new Banner account and request the same security classes that exist on the old account. When the new Banner account is ready to use, the old Banner account will be disabled.

Q. When does a Banner account get automatically disabled or locked?

A. If a Banner user does not successfully change their Banner password in a six month period (180 days), then, the Banner account will be disabled. All Banner accounts that remains in a disabled status for a period of 180 days will be locked which will effectively disable the account.

Q. How do I change my password?

A. You'll change your password using the GUAPSWD form.

Q. Does a Banner account get locked due to failed log-in attempts?

Yes, after 3 failed log-in attempts a Banner account gets locked temporarily. The lock will be automatically released after a period of time. If the Banner account gets reset, this temporary lock is released immediately.

Q. How do we appeal a security decision made by IT?

A.

Q. An employee has left our group. Who do we notify to get the Banner account inactivated?

A.

Q. We need access to a form but don't know which office owns the form. How do we find this out?

A.

Q. We have access to form(s) which we don’t believe we need. Who do we notify?

A.

Q. We can query a form but not update. Who do we contact to get this capability?

A.

Q. We would like to test our security. How do we confirm that other offices cannot update/view our forms?

A.

Q. Can IT provide us with a report showing who has access to each of our forms and the type of access?

A.

Q. How do we request additional security classes?

A.

Q. We have heard there was a security breach. Was our data compromised? What is being done to prevent this going forward?

A. From the Security Protocolsv9.doc in the \\Ochome\alphaftp\Banner\DataStandards directory, Administrative Information Incident Protocol, page 13.

"Critical or high risk incidents where computer systems are compromised or used by an unauthorized outside source will be reported to the Office of the President.  An incident team will be created to review the security breach.  This team will determine how to correct the security flaw, recommend policy or procedure changes, and determine which actions are required by State and Federal law.required by State and Federal law."