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 Computer
Facility Software Installation Policy
The Department of Information & Technology Services’
Computer Facility Software Installation Policy
helps ensure that users have easy access to Otterbein’s
computer labs and the software applications Otterbein’s
educators teach.
Definitions
Installed software will be limited to packages that
enhance and facilitate teaching, learning, and scholarly
research. See Otterbein University’s Responsible
Use of Information Technology Resources.
Abbreviations and Terms
| Term |
Definition |
| CFST |
Computer Facilities Support Team. |
| Lab |
A computing facility maintained by the Computer
Facilities Support Team. |
| License |
Documentation that conveys the legal right to
use any portion of a commercial software program. |
| Requestor |
Faculty, staff, and approved guests. |
| Support |
Installation, Upgrade, Licensure, Management,
and Maintenance of Software. Software support is
classified as follows: |
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| Local Software |
Software locally written and developed
will be supported by the local author. |
| Supported/Licensed Software |
Software packages which CFST makes regularly
available, maintains licensure for, manages,
upgrades and supports. |
| Unsupported Software |
Software packages made available by CFST,
for which CFST does not take responsibility
nor provide end-user education. |
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Requirements
- Licensing – CFST will not install
any software without conclusive proof that a valid
license agreement exists for the requested number
of installations. It is the responsibility of the
requestor to provide proof and be responsible for
any legal issues that may arise in connection with
software installation or use.
- Number of Installations - The number of
licensed software installations for any given lab
for the duration of an entire quarter must equal
the number of workstations in the entire lab. No
partial installations are permitted since the functionality
of labs is based on a single image.
- Unsupported and Local Software - Unsupported
or local Software installation requests for temporary
or preview purpose only will be considered on an
individual basis. Consideration will be based on
advance notice, academic or immediate purpose of
software, time of academic year coupled with ongoing
special projects, staff time to install and test,
appropriate licensure or preview authorization, and
ability of software to function as intended without
impacting regular operation of lab image or security
requirements of the lab.
- Interference and Systems Conflicts - If
after installation, it is determined that Unsupported
or Local Software interferes with the normal operation
or causes negative interaction with Supported Software,
CFST reserves the right to modify or uninstall the
software. An agreement to install software does NOT
guarantee its functionality or that it will be installed
in the future.
- Software Installations - Software that accompanies
a student’s textbook that requires an installation
to run (not CD driven) must be installed in the lab
image by Computer Facilities Manager. Students are
not permitted to install software in any lab on campus.
- Removal - All software will be removed at
the end of the academic year unless otherwise specified.
Procedure
- Requests - Software Installation requests
for a complete lab installation should be made quarterly
and one quarter in advance. Requests should be made
using the Software
Installation Request Form on the Information
& Technology Services web pages (the information
will be forwarded to the ITS
Computer Facilities Manager. If you wish
to keep your software installed longer than one quarter
in the current academic year, specify which quarters.
- Additional Licenses - Additional licenses
and upgrades are treated as new requests and must
be done one quarter in advance.
- Temporary and Special Preview Software -
Temporary or special preview software requests meeting
above required criteria for consideration and approved
by CFST for installation (see Requirements, #3 above)
must be submitted no less than 10 working days in
advance. License and/or preview authorization from
the publisher is required even for temporary installation.
This is not full quarter software, which is required
one quarter in advance, but special preview for temporary
purpose only.
Responsibilities of Computer Facilities
Manager
- The Computer Facilities Support Team will test
to insure that the software is network compatible
and load without errors in the lab environment prior
to actual installation in the lab.
- Computer Facilities Manager will provide notification
of denial or approval of the installation of quarter
or temporary software.
- Each quarter the Computer Facilities Manager will
post and update a list of software
that is installed in each lab as well as workstation
hardware specifications and operating system platform.
- CFST will provide a current testbed machine in
the IT Faculty/Staff Training Center located in Roush
15B to test software package feature functionality.
- Computer Facilities Manager will contact you at
the end of each academic year concerning the retention
of the software for the upcoming year.
Responsibilities of Requestor
- The Requestor will purchase the software and appropriate
numbers of licenses for each requested software title
and provide a copy of license documentation and software
to Computer Facilities Manager to install.
- Requestor is responsible for providing software
that runs on the labs’ version of the operating
system and testing the software’s features
to see if they are working correctly. CFST cannot
know every aspect of every software package and if
it is working as expected. The Requestor should test
the software well in advance of the date it will
be used. Troubleshooting can take time and Requestor
is encouraged to provide a technical support number
from the publisher of the software.
- The Requestor is responsible for informing CFST
of the requirements for the unsupported software
such as multimedia options, version of Internet browser
required, special browser plug-ins, printer options,
etc. as applicable.
- Requestor will be responsible for providing end-user
education on the use of the unsupported and local
software.
Responsibilities of Users
- Users will not be permitted to install any software
on lab computers. (This includes software that accompanies
textbooks.)
- If a problem arises with an installed piece of
software in a lab, Users are encouraged to consult
the Lab Assistant on duty or the Computer Facilities
Manager.
- Questions on how to use special features of unsupported
software and local software should be directed back
to
educators.
(Revised August 2006)
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