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The Student Guie to Evaluating Information Technology on CampusThe Student Guide to Evaluating Information Technology on Campus

EDUCAUSE, in association with the American Association of Collegiate Registrars and Admissions Officers (AACRAO) and the National Association for College Admission Counseling (NACAC), has prepared an excellent guide for learning more about a college's information technology resources. Click here to view an online version of the guide.

Here are the guide's "tough questions" and Otterbein's answers.


How does the campus use technology to enhance teaching, learning, and access to information?

Otterbein supports the use of technology to enhance the development, management, and evaluation of effective instruction. Otterbein recognizes the importance of technology for the communication and productivity that are integral to teaching and learning and strives to provide adequate resources to achieve those objectives.

The College makes many technologies available for faculty, students and staff to enhance learning:

  • Desktop programs. A significant portion of academic work uses mainstream desktop programs such as word processing, spreadsheets, databases and graphics. In addition, some classes use highly specialized programs (e.g., graphics, video and audio editing, animation).
  • Classroom technologies. Most of Otterbein's classrooms have computers, data projectors, DVD players and televisions.
  • Library resources. The Otterbein University library maintains videos, DVDs, CDs, CD-ROMs, electronic databases as well as some electronic books and journals. We share an online catalog, called OPAL, with 20 Ohio private colleges. Along with these schools, we are members of OhioLINK. Please consult the Library web pages.
  • Internet access. The Otterbein network provides high-speed access to the Internet both wired and wireless.
  • Intranet. A portion of Otterbein's web site is reserved for internal use only. This Intranet commonly known as OZone contains information of interest to the Otterbein community (students, faculty and staff).
  • Network services. Otterbein provides online access to e-mail, file storage, academic records, as well as departmental web sites.
  • Online courses. Otterbein offers several for-credit online/distance learning options:
    • Many courses are hybrid courses - traditional classroom courses supported with online resources. Usually instructors use Blackboard although others create their own custom web pages.
    • Some departments offer courses that are taught live at the Westerville campus and viewed remotely at a number of remote locations using distance television.
    • A growing number of courses are pure online. All course material, discussion, assignments and tests are conducted online.
    Otterbein also offers On-line tutorials with Microsoft.
  • Computer labs. There are eight public access computing labs open to all students: See the Computer Lab web pages for more details and locations. In addition, there are department specific computer labs (e.g., Computer Science) as well as small labs in each residence hall.
  • Blackboard. Blackboard is a web-based course management system that facilitates learning through the online access of documents, grades, tests and collaboration tools.

Are classrooms technology-enhanced?
 

Yes. Otterbein houses 74 rooms (this includes traditional classrooms, labs and conference rooms where classes are taught)that come equipped with data projectors, DVD/VCR combos, installed computers, amplified audio systems, document cameras and laptop connectivity. Two smaller conference style classrooms come equipped with LCD TVs, DVD players and laptop connectivity. In addition, there are 7 mobile projection carts which include DVD/VCR combos, installed computers, amplified audio systems, and laptop connectivity.


In both introductory and specialized courses, what opportunities are there for you to collaborate with other students using technology on project teams?
 

Otterbein uses the Blackboard and Moodle course management systems. If an instructor elects to use those system, they can be configured to include live chat, asynchronous discussion boards and group forums. Moreover, some courses use dedicated online folders, web pages and third party systems to facilitate online collaboration.

Many courses also make use of technologies such as video chat, web conferencing and wikis – all of which facilitate collaboration.


Does the school give credit for courses taken electronically (online or at a distance) from other institutions and sources of instruction?
 

Yes. Otterbein offers several for-credit online/distance learning options:

  • Many courses are hybrid courses - traditional classroom courses supported with online resources. Usually instructors use Blackboard although others create their own custom web pages.
  • Some departments offer courses that are taught live at the Westerville campus and viewed remotely at a number of remote locations using distance television.
  • A growing number of courses are pure online. All course material, discussion, assignments and tests are conducted online.

How does the campus provide access for students to work with multimedia (audio and video)?
 

The computers in the student labs are equipped with CD/DVD burners and software necessary to utilize Flip video cameras. The library basement also has firewire connectivity for high-end video.


Are library collections and resources—such as catalogs, research databases, special collections, course reserves, full-text electronic journals, books, and streaming media—available online and accessible off-campus?
 
Yes. From off campus and depending on the resource, you may logon (authenticate you are an Otterbein user) using your User Name and network password (e.g. the same one you use to logon to webmail). If you are accessing the databases through OhioLINK Databases, you will additionally supply the name of your institution, your name and Cardinal Card ID number (this number begins with 7777 and ends with 8888). All of the resources you need can be accessed from the Courtright Memorial Library web pages.

Can the library deliver documents to you electronically, either via e-mail or through Web posting? Does the library charge a fee when information resources that you need are not available in its collections?
 

The entire process of finding, requesting, and receiving journal articles from other non-OhioLINK libraries can be done electronically or by visiting the library. Should you require a journal article that is not available through the library web resources, you can request this item from us and we will send it to you via email (once we have received it from the other library). In addition, we can request books, videos and other materials from other libraries (including statewide, nationally and internationally).

There is no charge for most requests. However, if you need something from a library that charges other libraries a significant fee, we may ask that you assist us in paying a portion of the cost. We will always ask you, though, before requesting a high cost item, if you are willing and able to pay the fee.


Does the library provide research assistance in a variety of ways, such as in person, by phone, by e-mail, and through Web services? When are these forms of assistance available?
 
The library staff at the Otterbein University Courtright Memorial Library are available to assist you in person, by phone (614 823-1984), by email and through the OhioLINK virtual chat reference system. Assistance is available whenever the library is open or as listed on the library website.

Does the campus offer general or profession-specific training programs that will ensure you are fluent in current information technologies when you graduate?
 

Yes. The Math and Computer Science department offers a three-credit course titled Computing Concepts/Applications (CSC 100) with the following description: “An introduction to computers and computer software in a liberal arts context, including historical roots, ethical issues, and future directions. Hands-on laboratory experience and web-based training in software applications, including word processing, graphics, spreadsheets, and web authoring. Includes introduction to algorithm development and programming.”

In addition, the Department of Information Technology offers approximately 85 short, informal hands-on non-credit workshops for a wide variety of computing topics ranging from basic computing to MS Office systems to programming. These workshops are free and open to faculty, staff and students. View the Training Schedule.


What personal information can you view online—your contact information, grades, degree progress, financial status, or other information? Can you update any of this information online yourself?

Otterbein's Self Service Banner allows students to view and manage their own personal information. Students can only view their own information.

Another method of viewing personal information is Otternet - web pages tailored to each user. Otternet provides links for accessing web and Home folders, class rosters and more.


Which of the following can you do online?
 
Check admissions status?
Pay bills?
Apply for and view financial aid awards?
Register for, add, and drop courses?
Learn course grades online?
Learn course grades by telephone?
No - This would be a violation of federal privacy laws.
View and print unofficial transcripts?
Check progress toward completion of degree requirements?
Make campus bookstore purchases?
Yes - Using eFollet

What campus and community services are covered by debit-card, smart-card, or one-card systems?
 

Otterbein's smart card system is called Cardinal Card. With it you can:

  • Purchase meals from your meal plan
  • Buy textbooks, supplies, and more in the bookstore
  • Gain admittance to the Clements Recreation facility
  • Do your laundry with the prepaid value
  • Use the library copiers
  • Check out a library book, video, or magazine
  • Purchase drinks and snacks with the prepaid value at vending machines
  • Obtain free theatre, Artist Series, and athletic events tickets
  • Receive student discounts from merchants

Visa and Mastercard are accepted for purchases at the Roost in Roush Hall and the Otter Bean Cafe in the library as well as the Dining Hall in the Campus Center. The bookstore accepts all credit cards. There is an ATM machine located in the lobby of the Campus Center. Payments can also be made on-line in Banner's student services via credit card.


Are the school catalog—including course descriptions, degree requirements, and academic policies—and the semester/term schedule of classes available on the Web?
 
Catalog
Available online in your Self Service Banner and Catalog website.
Schedule of classes and course descriptions
Yes. Online in your Self Service Banner and Catalog website.
Degree requirements
Yes - Each academic department posts requirements on their departmental web pages and via Degree Audit in Self Service Banner and Catalog website.
Academic policies

What security and privacy policies are in place to protect student information?
 

Otterbein's policy for privacy is contained in the Responsible Use Policy. In addition, Otterbein places strict controls on sensitive and personal information.


How does the campus protect students from identity theft?
 

Otterbein no longer uses social security number as an identifier. Instead, it uses a uniquely generated Student ID.

Sensitive and private information is stored in databases; access to information is limited to the individual and college administrators. No sensitive or private information is made available to the public on the college's intranet or Internet.


How does the campus notify students of their rights under the federal Family Educational Rights and Privacy Act (FERPA)?
 
All first-year students are provided a Campus Life Handbook that contains a summary of FERPA. The policy on Privacy of Educational Records is available, in its entirety, in the Student Affairs Office.

Is network bandwidth limited for peer-to-peer software, gaming, Web cams, or other programs requiring high levels of network resources? Are Web pages filtered?
 

The Internet bandwidth is balanced to provide equal access to all users. Peer-to-peer applications are not blocked, but illegal file downloading/sharing is not allowed on Otterbein’s network. Web pages are not filtered or blocked. Servers and wireless networks outside of those established by the Department of Information Technology are not permitted.


Is there a campus code of behavior about using computer resources?
Yes. Otterbein's code of acceptable computer behavior is outlined in the Responsible Use Policy.

Does the campus have policies addressing peer-to-peer file sharing, virus software, and copyright?
 
Yes. They are covered in the Responsible Use Policy. See also Copyright Violation Education on this webpage. What is the Download.

How does the campus manage e-mail spam?
 
Otterbein filters the majority of spam from incoming emails. However, we will never be able to filter all spam due to the rapidly changing technology used by the spam senders.

What public access for computing is available to students (e.g., computing labs, cyber cafés, residence hall computers, and wireless access)?
 

There are eight public access computing labs open to all students: See the Computer Lab web pages for more details. In addition, there are department specific computer labs (e.g., Computer Science) as well as small labs in each residence hall.

There is a cyber caféat the library entrance. Wireless access is available.

Residence hall students may connect their personal computers to the Otterbein network after agreeing to abide by the Responsible Use Policy.

Otterbein has wireless access in the Campus Center, the Library and all curriculum buildings.

At this time Residence halls are deploying wireless coverage. (Spring Quarter 2010) For security reasons, students are not permitted to set up wireless networks anywhere on campus. Residence halls will continue to offer wired connections for those students who do not have wireless capability for their computers or peripherals.


Does the campus provide institutional e-mail accounts for all students and use e-mail as an official medium of communication?
Yes. Everyone in the Otterbein community (students, faculty, staff) receives an e-mail account. All online communication is conducted through Otterbein e-mail accounts.

Does the campus provide and support electronic space for personal student Web pages?
 

Otterbein provides all students with space on its public web server.

In addition, Otterbein provides a networked folder for the storage of documents. This folder (referred to as the Home Folder) allows students to access their work from any computer on the Internet. That includes off-campus access.

The web and Home folders are password protected to limit access.

Students are responsible for creating and managing the content of their web folders. Students who are interested in learning how to create and manage web pages should consult the Department of Information Technology's schedule of free training workshops.

Click here for more information.


Is contact information for students, faculty, and staff readily accessible electronically?
 

Contact information for faculty, staff and administrators is available on the public web site. Faculty and staff can limit what information is publicly available. Contact information for students is only available on the internal Intranet and is not publicly available.


What social activities and services are available online?
 

The Department of Student Affairs posts information about social activities and services on its web site. Otterbein also maintains an online calendar of events for athletics, arts, alumni and social events.

The Department also posts an online edition of the Student Life Handbook - a complete listing of policies, services, and activities available on campus.

Otterbein 360 is available online and includes WOBN, WOCC, and Tan&Cardinal. (Otterbein radio, TV station and newspaper respectively)

Special events, news and services are all available in each student's OZone account under various customizable tabs.

 

Are there Web sites for student organizations and clubs?
 

Yes. Otterbein maintains web pages for numerous student organizations.


Does the campus make available online discussion forums or bulletin boards for unmoderated use?
Yes.

What technology-supported career-planning services are available to students?
 

The Career Center web site includes a complete listing of our services and resources and comprehensive career planning information including links to many on-line resources.

For example, the "What Can I Do with a Major in...?" page lists dozens of career paths for each major, with links to career sites appropriate to each major. The "Four Year Timetable" page provides guidelines for career-related activities and goals for the freshman through the senior year. The "Self Assessment" page outlines the self-assessment process, describes the testing instruments available at the Career Center, and provides links to free on-line career assessments. The page on "Mastering the Art of Job Searching" includes links to dozens of industry and career information sites.

Jobs are listed at Cardinal Careers. Students can create and upload a resume that can be viewed by employers, and browse through job listings that have been submitted by employers as well as view company profiles. Positions on the Collegiate JobLine Central Consortium (CJCC) site are also shared with Capital University, Ohio Dominican, Ohio Wesleyan University, Wittenberg University and Urbana University.

FOCUS-2 is a self-paced, online career and education planning tool that will enable you to assess your values, skills and interests and explore career fields and major areas of study that are compatible with your assessment results.

The Career Liftoff Interest Inventory is another online career assessment. It is a standard career interest inventory based on the Holland Occupational Code. Inventory results are immediate and can be printed.

 

What, if any, technology fee is charged by the campus? What does it cover?
 
Otterbein does impose fees for excessive printing and color printing. In addition, some courses impose a technology fee. Other than that, there are no fees for using Otterbein's computer resources.

Will you be required to purchase your own computer?
 
No. Click here for more information to help you decide whether to bring your personal computer to school.

Does the campus make computing and network access financially accessible? Is special student pricing offered for computers and peripheral equipment?
Otterbein does not offer offer direct discounts for computer hardware and software. It does encourage students, faculty and staff to purchase hardware and software from vendors who offer academic discount pricing.

Does the campus assess extra fees for network connections in residence hall rooms or for off-campus access?
 
No. This service is free.

What hardware and software standards, if any, does the campus require, recommend, and/or support?
 

Otterbein maintains a set of recommendations for residence hall computers and distance learning computers.

Macintosh computers can connect to the Internet through the Otterbein network and access the same resources as Windows computers.


What kinds of services (help desk, training, troubleshooting) are provided by the campus, and when are they available?
 

The Department of Information Technology staffs two help desks - one for faculty and staff and another specifically for students. The student help desk can be reached by calling 614-823-1060 or by stopping by the student help desk located in the Campus Center. General student help desk hours during academic term are Monday thru Thursday, 8:30am - 9:00pm, Fridays, 8:30am - 6:00pm, and Saturdays 8:00am -2:00pm.

Each year the Department of Information Technology offers short, informal hands-on workshops for a wide variety of computing topics ranging from basic computing to MS Office systems to programming. These workshops are free and open to faculty, staff ands students. View the Training Schedule.

In addition, the Department of Information Technology also offers detailed information in the New Students' section of its web site, has a studenthelpdesk@otterbein.edu email for assistance and live chat. Students can further get immediate information on Twitter and Facebook pages (Do Otterbein search)!

Students are responsible for all aspects of maintaining their computers. The Department of Information Technology will assist resident students with virus and spyware removal and installation of a free virus protection. We will not perform hardware maintenance on your computer if something goes wrong. The Department can provide general assessments and recommendations for commuting students, however the ultimate responsibility for keeping computers running is the student's.


Does the campus have a plan for keeping its hardware and software current, and if so, what is the replacement cycle?
 

Yes.

The computers in the student public labs including residence halls are on a four year replacement cycle. Faculty and staff computers are on a four year replacement cycle as well.

Otterbein maintains current licenses for the latest versions of MS Windows and Office and deploys that software based on need, hardware and software stability.


How does the campus support printing for students, and is there a charge for this service?
 

There are B&W laser printers in all of the student computer labs. Students may print for free up to a quota, then PaperCut Software tracks per copy payment.


Does the campus provide wireless network coverage? If so, how much of the campus has wireless connectivity?
 

Yes, All academic buildings and additionally the Campus Center, Library, Cowen Hall all have wireless capability. Click here for more information.

Otterbein supports the 802.11b, 802.11g and 802.11n wireless technologies.

Residence halls also have wireless coverage beginning Summer 2010. For security reasons, students are not permitted to set up wireless networks anywhere on campus.



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