 Troubleshooting
Guide: No Internet Connection
Look at the place where you plug in your network cable.
Check to see if there is a blinking light (this is
called the link light). The picture below shows the
link lights (greenish yellow) at the top of the network
cable jack.
If your computer is a desktop model with a network
card, the link light will be on the silver spine of
the card. If your computer has an integrated (built-in)
network card, the link light will be somewhere near
the network cable jack.
If there is no blinking light, it could be any of
the following problems:
- Your network cable is loose. Unplug
the network cable from both your computer and your
wall port. Make sure the connector is snug when you
plug the cable back in.
- Your cable is bad. Get another
cable that you know works and try it. If the second
cable works, throw your cable away and buy a new
one.
- You room port is dead. Get another
cable that you know works and try it. If the second
cable does not work, contact the Student Help Desk
at (614) 823-1060.
- Your Network Card is loose. If
you have a desktop computer, power down the computer,
unplug the power cords from the wall and make sure
the network card is securely installed in the computer.
DO NOT ATTEMPT THIS IF YOU'VE NEVER WORKED INSIDE
OF A COMPUTER BEFORE!
- Your Network Card is not installed properly.
Uninstall the driver and reinstall it.
You are looking for a green light and amber light
flashing on your computer as seen in the picture below.
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). When you put the mouse over the menu item, the menu will expand to the right.
