Employment Assistance Programs
UnumProvident’s LifeBalance Program
www.lifebalance.net
Benfit: Assistance with work, home, personal, or family issues. Part of long-term disability plan; University pays premiums. Employees are eligible immediately after enrolling in long-term disability plan.
LifeBalance can provide you with information on a wide range of topics/issues including legal and financial issues, older adult and parenting resources, personal and work-related problems, and all the little things that demand your attention each and every day.
Everyday Issues
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Timesaving services
- Consumer resources
- Buying and leasing cars
- Home repairs
- Real estate agents and apartment listings
- House cleaning
Emotional Well-Being
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Grief and loss
- Personal relationships
- Marriage and family issues
- Divorce and separation
- Mental health issues
- Violence and crisis
Financial
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Budgeting
- Credit and collections
- Online financial calculators
- Home buying and renting
- Saving and investing
- Planning for retirement
Taxes
Legal
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Will consultation
- Attorney issues
- Consumer protection
- Estate and probate law
- Family and elder law
- Real estate issues
- Living wills
Addiction and Recovery
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Alcohol and drugs
- Gambling
- Other addictions
- Support groups
- Eating disorders
Parenting and Child Care
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Adoption
- Pregnancy and infertility
- Finding child care
- Child development
- Summer and backup care
- Single parenting and blended families
- Discipline, setting limits, safety
Education
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K-12 education
- Selecting a school
- Special needs
- Talking with teachers
- Universitys and universities
- Alternatives to college
- Continuing education
Older Adults
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Retirement planning
- Living safely
- Senior health
- Living arrangements
- Paying for care
- Caregiver resources
- Living with a disability
Work
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Co-worker relationships
- Adjusting to change
- Management issues
- Relocation
- Stress management
- Business travel
- Working from home
LifeBalance is Here to Help
When you need help with work, home, personal or family issues, UnumProvident’s LifeBalance Program is here and there is no charge when you use it.
LifeBalance has consultants who speak Spanish and offers simultaneous translation into more than 140 other languages, as well as TTY access for hearing-disabled customers.
Call toll-free anytime, day or night:
1-800-854-1446
TTY/TDD: 1-800-999-3004
Spanish language phone line: 1-877-858-2147
Web site:
www.lifebalance.net
username: lifebalance
password: lifebalance
Telephone consultations: speak confidentially with an expert consultant to help clarify your issue, sort through your options and contact an effective and affordable resource
Dedicated toll-free Spanish language phone line: Helps us to communicate more clearly with our Latino customers. Just call 1-877-858-2147.
Personalized searches and referrals: Our consultants will work with you to develop a list of referrals for various types of services in your community.
LifeBalance Online: Web access to over 200 issue-specific resource rooms, consultants and interactive tools; plus the ability to order free booklets and tapes and view and print over 500 articles.
Online Financial Calculators: LifeBalance Online includes access to 35 financial calculators to help you determine and evaluate such financial choices as what you can afford for a home, how long it will take to pay off credit card debt, how to plan for retirement and more.
Face-to-face consultations: If needed, our consultants can arrange up to three in-person sessions for you to talk with a counselor.
Educational materials: Free booklets, audiotapes, and tip sheets on a wide range of topics.
Tips-on-Tape: Our comprehensive audio library offers you over 500 practical tips on a range of life issues. To access these, call 1-800-815-3710 and use access code 9780.
For a Unum Universal Access Card, please contact the Office of Human Resources.
UnumProvident’s Assist America
Benefit: Worldwide emergency assistance for travelers. Part of long-term disability plan; University pays premiums. Employees are eligible immediately after enrolling in long-term disability plan.
Assist America, Inc. provides emergency travel assistance services to UnumProvident insured individuals who are traveling 100 or more miles from their legal residence or traveling in a country other than the insured individual’s country of residence.
Assist American provides travel assistance services that are just a phone call away and include the following:
Multilingual services through Assist American’s Operations Center available 24 hours a day, 365 days a year.
Global operational capabilities with international access to U.S. style medicine.
Medical consultation and evaluation
Medical referrals to a network of over 600,000 Western-trained, English-speaking, pre-qualified medical providers.
Prescription transfer or replacement upon authorization of personal physician.
Hospital admission guarantee, either by validating participant’s medical insurance, as applicable, or by advancing funds to a foreign medical facility as a deposit towards the medical costs to expedite participant’s admission. (Any emergency hospital admittance deposit must be repaid to Assist America by the insured individual within 45 days, without interest, as the claim is processed through health insurance carrier.)
Critical care monitoring
Emergency medical evacuation (under medical supervision) by whatever means necessary to the nearest facility capable of providing the required care.
Sending and receiving emergency messages to and from the insured individual’s home.
Economy round-trip common carrier transportation for a friend or relative when the insured individual is traveling alone and is expected to be hospitalized for longer than seven days.
If minor children are left unattended as a result of a participant’s accident or illness, Assist American will transport them to a person designated by the insured individual or transport that person to the children’s location.
Repatriation to the insured individual’s place of residence when medically authorized.
Legal and interpreter referrals.
Return of mortal remains of an insured; in the event of death while in traveling status, Assist America will render every assistance necessary and cover the associated costs of the transport including preparation of the body, completion of all required documentation, procurement of legal clearances and transportation of the remains home.
Lost luggage assistance.
Return of vehicle service.
Assist America pays for all of the assistance services it provides.
Limitations and Exclusions - All services must be provided by Assist America. Claims for reimbursement will not accepted. For trips exceeding 90 days, please notify Assist America.
Frequently Asked Questions
Does Assist America pay for my medical bills?
A: No. You or your health insurance provider are responsible for incurred medical expenses.
What happens if a hospital does not recognize my health insurance identification card?
A: Assist America offers a guarantee of hospital admission. If necessary, Assist America will validate your medical insurance or advance funds to the hospital to ensure that treatment begins promptly.
What happens when I am ready to be discharged from the hospital?
A: If you need medical assistance at that time, Assist America will arrange and pay for transportation home, with a medical or non-medical escort, if needed.
I don’t travel internationally. Can I still benefit from Assist America?
A: If you travel more than 100 miles from home, even if you are in the United States, you can call Assist America for emergency medical services.
Are spouses and children eligible for Assist America’s services?
A: Yes. In fact, your spouse and children are eligible for services whether they are traveling with or without you. There is one exception: spouses traveling on their company’s business are not eligible for Assist America services except on a fee-for-service basis. Children are eligible through age 19, or age 24 (or the age specified by your medical plan) if they are full-time students declared as legal dependents. If you have further questions about eligibility, please see your Plan Administrator.
How do I get help?
A: By using your Assist America wallet card (contact Human Resources). Please write the name of your company on your card. Then put the card in your wallet. If you need emergency travel services, look on the card for instructions and the phone numbers to call.
Within the U.S.: 1-800-872-1414
Outside the U.S. call collect:
(U.S. access code) +301-656-4152
You may call 24 hours a day, seven days a week. Charges for calls placed using your calling card will be reimbursed with receipt. When calling Assist America, please reference your insuring employer company name.
Reference Number: 01-AA-UN762490
Please note:
This is not a medical insurance card.
The holder of this card is a participant of Assist American and is entitled to its medical and personal services.
You must receive all services through Assist America. No claims for reimbursement will be accepted.
When calling Assist America, please be ready with the following:
Your name, telephone, fax, and your relationship to the Assist America member.
Member’s name, age, sex, employer name and the reference number on this card.
Description of the member’s condition/problem.
Name, location and telephone number of the hospital, if applicable.
Name and telephone of treating doctor.
Location/number where doctor can be reached now.
For a UNUM Universal Access Card, please contact the Office of Human Resources.