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Service Dogs

Service Dogs

The ADA defines a service animal as "a dog that has been individually trained to do work or perform tasks for an individual with a disability.  The task(s) performed by the dog must be directly related to the person's disability." These dogs do not need to wear a vest or have an ID. 

The handler is responsible for maintaining control of the animal and for caring for and supervising the service animal, which includes toileting, feeding, and grooming and veterinary care. Covered entities are not obligated to supervise or otherwise care for a service animal. 

Service animals are not required to be certified or registered, however university vaccination requirements are enforced for service dogs in the residence halls. Students are to contact Tracy Benner, the Residence Life director, at TBenner@otterbein.edu or (614) 823-1250.

Students may choose to voluntarily register their service animal with Disability Services to assist with advocacy and emergency evacuation. Students and faculty/staff may contact Kera Manley, the Disability Services Coordinator for more information at KManley@otterbein.edu or (614) 823-1618.

If there are concerns or conflicting needs surrounding faculty/staff or other students in the classroom and a service dog, please contact Kera as soon as possible to determine how to best move forward.

For additional information, please visit the U.S. Department of Justice Civil Rights Division Disability Rights Section website for Frequently Asked Questions about Services Animals and the ADA

Confirmation & Removal 

We are not permitted to request any documentation for the dog, require that the dog demonstrate its task, or inquire about the nature of the person's disability.

We may only ask 2 questions when it is not obvious that the animal is a service dog.

    1. Is this a service animal required because of a disability?

    2. What task is the animal trained to perform?

Ask to remove the service dog only when

    1. The dog is out of control and the handler does not take effective action to control it.


    2. The dog is not housebroken.

Upon removal of the animal, continue to serve the individual.

Students with service dogs are not to be isolated from others.

/ Disability Services

Courtright Memorial Library, 2nd Floor

Office Hours


M - F: 8:30 a.m. - 12:00 p.m. and 1:00 p.m. - 5:00 p.m.


p / 614-823-1610
f / 614-823-1983


Kera McClain Manley
Assistant Director, Disability Services
Library, Room #228


Kristy Drobney
Academic Support Center
Library, Room #225

Beth Domanik
Administrative Assistant
Academic Support Center
Library, Room #229

Sara Banaie
Testing/Alt Media Coordinator
Library, Room #203