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Campus Life

Account Activation

Video Instruction is being updated. Please see the written instruction below or stop back soon!

Written Instruction
  1. Logon to Banner and Create a Security Question
    You will need to know 2 pieces of information to activate accounts. They are your Otterbein ID and your PIN. These 2 pieces of information also log you in to Banner to handle all student services on-line. Your Otterbein ID is your unique 8-digit number preceded by a capital letter "A" (e.g. A12345678) Students will be mailed their ID and pin after admittance to Otterbein. Faculty and staff will be provided their ID and pin from Human Resources. The very first thing you will need to do is logon to Banner. Then, you will be prompted to fill out a security question on your first logon.  If you do not create this question now and later forget your pin, you cannot retrieve your pin or create a question without knowing your pin first!
  2. Activate Your Network Account
    Go to the new user page. Type in your Otterbein ID and your PIN. Follow the on-screen instructions to create a unique password for your network/O-Zone account. Once you activate your account, don't forget your password!
  3. Create Your Self-Service myPassword Profile
    myPassword is Otterbein’s network password management system. This is where you will go to change your password or reset your password if you forgot it. As an incoming student, Otterbein’s password policy will require you to change your network password every six months. This is done on the myPassword page. Navigate to: mypassword.otterbein.edu in order to manage your password. When setting up your profile up for the first time, you should click on the link to “Edit my Profile”. Here, you will be prompted to enter your network username and mobile phone number so that if you ever forget your password, you will be sent a temporary code via SMS/Text Message. If you have any questions regarding myPassword, please contact the Otterbein Help Desk at 614-823-3100.

If you do not know your ID number or pin contact:

  • Undergraduate Students : 614-823-1500
  • Adult Continuing Studies : 614-823-1356
  • Graduate Programs : 614-823-3210
  • Faculty and Staff Contact HR : 614-823-1805

If you know your ID number and pin but experience problems activating your account or logging on to your O-Zone page after activation, contact:

  • ITS Help Desk 614-823-3100

/Faculty and Staff Help Desk

Basement of Roush Hall

Mon.-Thur: 8:30 a.m.-9:00 p.m.
Fri: 8:30 a.m. - 5:00 p.m.
Sat: 8:00 a.m. - 2:00 p.m.
Sun: 1:00 p.m. - 5:00 p.m.
Summer: 8:00 a.m.-5:00 p.m.
Closed Weekends

Contact Us:
p/ 614.823.3100
e/ helpdesk@otterbein.edu

Submit a Help Request
The Otterbein Web Help Desk system will allow you to submit requests, update requests, and search our FAQ database. Login now.

FAQ database


Information Technology will never ask for your password.

Any emails of a suspicious nature should be forwarded to abuse@otterbein.edu

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