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Campus Life

Student Help Desk

Photo of a female student using a computer

  Information Technology will never ask for your password.

 < Information Technology Services home page

Getting Help is Easy

Stop in to the Student Help Desk in the basement of Roush Hall, Room 005, call us at 614-823-3100, or email us at studenthelpdesk@otterbein.edu. You may also find the answer to your question in the links below.

  • Submit a help desk ticket
    Login and submit, review or edit your requests
    Click here to find out more

  • Account management and activation
    Get started with your Otterbein network account and Gmail account or get help
    Click here to find out more

  • Software and hardware
    Learn about Otterbein's minimum computing standards and find out if you are eligible for software discounts
    Click here to find out more

  • Services
    Learn about the services the Student Help Desk provides free to students
    Click here to find out more

  • Parents
    Find out about technology on campus and guidelines for computer purchases and preparation
    Click here to find out more

  • New students
    One stop shopping web page for incoming students. All the information you need to know on one page!
    Click here to find out more

  • Mobile devices
    Learn how to receive your Gmail on your smartphone or setup wireless on your mobile Internet device here

  • Frequently asked questions
    Have questions? Need answers? Check out the FAQ database

Live Chat with Student Help Desk

Chat is available during help desk business hours

Social Media

Like us on Facebook for network alerts and technology information on our page "Otterbein Student Help Desk".

Follow us on Twitter for network alerts at Otterbein Help.

/Student Help Desk 

Roush Hall Basement 

Mon.-Thurs.: 8:30 a.m.-9:00 p.m.
Fri.: 8:30 a.m.-6:00 p.m. 
Sat.: 8:00 a.m.-2:00 p.m.
Sun.: 1:00 p.m. - 5:00 p.m. 
Summer: M-F, 8:30 a.m.-5:00 p.m.
Closed Weekends

Contact us:
P: 614.823.3100
Email us

Submit a Help Request
The Otterbein Web Help Desk system will allow you to submit requests, update requests, and search our FAQ database.

Log in to the Otterbein Help Desk System


Information Technology
will never ask for your password.

Any emails of a suspicious nature should be forwarded to abuse@otterbein.edu.

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