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Campus Life

Student Help Desk

Photo of a female student using a computer

  Information Technology will never ask for your password.

 < Information Technology Services home page

Getting Help is Easy

Stop in to the Student Help Desk in the basement of Roush Hall, Room 005, call us at 614-823-3100, or email us at helpdesk@otterbein.edu. You may also find the answer to your question in the links below.

  • Account activation
    Get connected to Otterbein's resources by activating your network account
    Click here to find out more

  • Password management
    Set up your profile on My Password and learn how to manage your own account if you get locked out or need to change or reset your password.
    Click here to find out more
  • Software and hardware
    Learn about Otterbein's minimum computing standards and find out if you are eligible for software discounts
    Click here to find out more
  • Mobile devices
    Learn how to receive your Gmail on your smartphone or setup wireless on your mobile Internet device
    Click here to find out more

Social Media

Like us on Facebook for network alerts and technology information on our page "Otterbein Student Help Desk".

Follow us on Twitter for network alerts at Otterbein Help.

/Student Help Desk 

Roush Hall Basement 

Mon.-Thurs.: 8:30 a.m.-9:00 p.m.
Fri.: 8:30 a.m.-6:00 p.m. 
Sat.: 8:00 a.m.-2:00 p.m.
Sun.: 1:00 p.m. - 5:00 p.m. 
Summer: M-F, 8:30 a.m.-5:00 p.m.
Closed Weekends

Contact us:
P: 614.823.3100
Email us

Submit a Help Request
The Otterbein Web Help Desk system will allow you to submit requests, update requests, and search our FAQ database.

Log in to the Otterbein Help Desk System


Information Technology
will never ask for your password.

Any emails of a suspicious nature should be forwarded to abuse@otterbein.edu.

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