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Campus Life

Account Management and Activation

Account Activation:  Use Video Instruction or Follow Written Instruction in Three Steps Below

1. Logon to Banner and Create a Security Question
You will need to know 2 pieces of information to activate accounts. They are your Otterbein ID and your 6-number pin. These 2 pieces of information also log you in to Banner to handle all student services on-line. Your Otterbein ID is your unique 8-digit number preceded by a capital letter "A" (e.g. A12345678) Students will be mailed their ID and pin after admittance to Otterbein. Faculty and staff will be provided their ID and pin from Human Resources. The very first thing you will need to do is logon to Banner. Then, you will be prompted to fill out a security question on your first logon.  If you do not create this question now and later forget your pin, you cannot retrieve your pin or create a question without knowing your pin first!

2. Activate Your Network Account
Go to the new user page. Type in your Otterbein ID and your 6-number pin. Follow the on-screen instructions to create a unique password for your network/O-Zone account. Once you activate your account, don't forget your password! You might want to write a password hint on a piece of paper until you have it memorized.

3. Activate your Google Apps/Gmail Account
Logon to My Ozone with your newly activated network account by typing in your username (e.g. jane.doe for students) or (e.g. jdoe for faculty/staff). Then type in your unique password you just created. Once logged into O-Zone, click on the E-mail link in the upper right corner. On the Google logon page, type in your username. Your username here is username@otterbein.edu. (add @otterbein.edu) The first time logon password is your Otterbein ID without the preceding "A." You will be prompted to create a unique password. A good tip is to make your Google password the same as your network password so you only have to remember one Otterbein password!


If you do not know your ID number or pin contact:

Undergraduate Students : 614-823-1500
Adult Continuing Studies : 614-823-1356
Graduate Programs : 614-823-3210
Faculty and Staff Contact HR : 614-823-1805

If you know your ID number and pin but having problems activating your account or logging on to your O-Zone page after activation, contact :

Students, call: 614-823-1060
Faculty and Staff, call: 614-823-1747

Setting up your myPassword profile

Information Technology is excited to finalize the work on a password self-management system called myPassword. Otterbein Users can setup their myPassword profile in advance using the myPassword tab in My Ozone. Setting up a recovery profile is as easy as creating a few custom questions. Once the myPassword system goes live you will be able to reset your password by answering your custom questions!

In the meantime, if you have forgotten your password see the section below on forgotten passwords.

Forgotten Passwords

If you've forgotten your password, you must call the help desk to have it reset. If you are a student call the Student Computing Manager at 823-1885; if you are faculty or staff, call 823-1747.

We will confirm your identity and then reset your password to your Otterbein ID without the preceeding "A". Otterbein ID is found on your Cardinal Card and on your Otternet page. Otternet page is found in the A-Z index after logging on to O-Zone. (Cannot logon to get ID if you forgot your network password!)

Please note: The Help Desk can only reset passwords between the hours of 8:30 am to 5:00 pm (8:30 am to 4:00 pm in the summer).

Changing Passwords

If you know your network password, you can change it here.

If you know your Gmail password, logon to your inbox and you can change it by clicking on the drop down menu next to your username in the upper right corner (username@otterbein.edu), select "Account", then "Security".

/Student Help Desk 

First floor of the Campus Center. 

Mon.-Thurs.: 8:30 a.m.-9:00 p.m.
Fri.: 8:30 a.m.-6:00 p.m. 
Sat.: 8:00 a.m.-2:00 p.m.
Sun.: 1:00 p.m. - 5:00 p.m. 
Summer: M-F, 8:30 a.m.-4:00 p.m.

Contact us:
P: 614.823.1060
Email us

Submit a Help Request
The Otterbein Web Help Desk system will allow you to submit requests, update requests, and search our FAQ database.

Log in to the Otterbein Help Desk System


Information Technology
will never ask for your password.

Any emails of a suspicious nature should be forwarded to abuse@otterbein.edu.