What To Do First
Activate Your Network and Gmail Accounts
You have a network account and a separate Gmail account. We recommend making the passwords the same so you only have to remember one Otterbein password. See Account Management and Activation for directions on how to access these accounts.
Explore My O-Zone
My O-Zone is your personal portal to Otterbein's intranet. Logon and access all of your campus resources from this single web portal.
Check Your Email
Everyone in the Otterbein community is issued an email account. Your email account is the only email address the university uses for official communication. Email setup for smartphones.
Using Computers on Campus
You may bring your own computer to Otterbein, but you are not required to do so. The decision to purchase a computer depends on your preference and study habits. For residents, bringing a personal printer is not necessary and depends only on cost and convenience.
If you do decide to bring a computer we would suggest something equal or greater than the following hardware and software minimum computing standards. See this checklist of items to consider if you are purchasing a new computer and get the requirements for residents and commuters to prepare your computer for the network. Finally, see this technology checklist for what to bring/do upon arriving on campus for commuters and residents.
Otterbein recommends that personal computers have an office application that is compatible with Microsoft Office and is capable of saving files in MS Office format. Assignments can then be turned in electronically and viewed by other students collaboratively. Public labs feature MS Office 2010. For discounts, check here and shop list of vendors.
Keeping your computer healthy
Guidelines for safe computing on Otterbein's network.
Other Technology Resources
How to Get Help
Visit, email, call or submit a webhelpdesk ticket. Use the contact us information on the right side of this web page.
Chat With Us
We're on Social Media
Like us on Facebook for network alerts and technology information on our page "Otterbein Student Help Desk".
Follow us on Twitter for network alerts at Otterbein Help.
/Student Help Desk
First floor of the Campus Center.
Mon.-Thurs.: 8:30 a.m.-9:00 p.m.
Fri.: 8:30 a.m.-6:00 p.m.
Sat.: 8:00 a.m.-2:00 p.m.
Summer: M-F, 8:30 a.m.-4:00 p.m.
Submit a Help Request
The Otterbein Web Help Desk system will allow you to submit requests, update requests, and search our FAQ database.
Log in to the Otterbein Help Desk System
will never ask for your password.
Any emails of a suspicious nature should be forwarded to email@example.com.