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Campus Life

Information and Technology Services

Information & Technology Services

Information Technology at Otterbein University provides services, input, and additions to the technology infrastructure in the teaching, learning, and work environment.

Important Technology Security Alert

A current vulnerability in popular Wi-Fi protocols allows attackers to intercept passwords, e-mails, and other encrypted data. Attackers may also inject ransomware or other malicious content into a website a client is visiting. The exploit is called KRACK, short for Key Reinstallation Attacks. The fix is to apply operating system updates to all Internet devices you own including smart phones, tablets, and laptops. Microsoft users can update Windows 7 and Windows 10 systems now. If you have Macintosh OS, iOS, or an Android operating system, check back here for an update for availability. For guidance on how to update each operating system, click here to be directed to tutorials.


A Skills building training program is offered to all Otterbein faculty, staff and student through the Cardinal Skills Builder Program.

Project Request Forms

Have a project that has a technology component? Get technical support from ITS to ensure successful planning and implementation. Need a report run? We can do that. 

Select a custom form below to submit for technology support for projects or report request. 

 Information and Technology Services Strategic Plan

The Information and Technology Services (ITS) strategic plan is designed to provide ITS staff and stakeholders with a clear purpose and guiding vision for the department.

Google Apps

Google Apps

Access Google Apps and Drive

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Office 365 Logo

Otterbein migrated Gmail to Microsoft email May 5, 2017. Your Gmail inbox with folders, calendar, and contacts were migrated. Google drive and apps will remain accessible.

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Office 365 ProPlus

Office 365 Logo

Otterbein University is pleased to announce we are offering Office 365 ProPlus to Students, Faculty and Staff at no cost.

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Adobe Creative Cloud


Otterbein University now offers Adobe Creative Cloud (Adobe CC) to select staff and faculty at no cost.

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Student Help Desk

Photo of 2 female students using a laptop

Technology support for new students, existing students and parents.

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Faculty and Staff Help Desk

Photo of a faculty member teaching a class

Questions about classroom technology? Trouble with your
office computer? Problems?
We can help!

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Computer Labs

Photo of a student working on a lab computer

Lab schedules, locations, reservations and software.

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Administrative Computing

photo of a person using a computer

Support for administrative systems including Banner.

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Computing Responsibly

Photo of students with a phone and laptop

Certain activities are prohibited on Otterbein's network. Be informed about policies and copyright issues.

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Cardinal Skills Builder


Program for Otterbein faculty, staff and students to increase computing and digital skills at the Cardinal Skills Builder Center or online offerings. 

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/Contact Information

ITS Help Desk
p/ 614.823.3100 
e/ helpdesk@otterbein.edu

Lab Support
p/ 614.823.1359
e/ cperrotta@otterbein.edu

Training Support
p/ 614.823.3100
e/ CardinalSkillsBuilder@otterbein.edu

Submit a Help Request
The Otterbein Webhelpdesk system will allow you to submit requests, update requests, and search our FAQ database. Login now.


Information Technology will never ask for your password. Manage your network password here..

Any emails of a suspicious nature should be forwarded to abuse@otterbein.edu or submitted as a helpdesk request. What is Phishing?

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