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Campus Life


What Your Student Should Do First

Activate his/her network account
Your student has a network account to access all Otterbein resources, webmail and free use of Microsoft Office 365 including free Office downloads! See Account Activation for directions on accessing these accounts.

Explore My O-Zone
My O-Zone is your student's personal portal to Otterbein's intranet. They will have access to many campus resources from this single web portal.

Log on to email
Everyone in the Otterbein community is issued an email account. Your student's email account is the only email address the university uses for official communication. Email setup for smartphone.

Using Computers on Campus

Prohibited Activities
Downloading copyrighted material is prohibited. Students should be informed and legal. See What is the Download?

Students accepted the Responsible Use Policy when they activated their account.

Using the Computer Labs
Otterbein provides computer labs located around campus. See where they are and what services and software they provide.

Printing in the Labs

Students receive 600 free black and white copies per semester and 150 free black and white copies during Cardinal and May terms. Color copies can be emailed to copycenter@otterbein.edu and picked up for a charge of $.06 per copy at the Copy Center located in the basement of Towers Hall. To print from a personal computer over WiFi instead of using a lab printer, students can find instruction here.

Residence Hall Internet Connections
The residence halls allow for both physical and wireless internet connections. Learn how your student should prepare their computer, connect and surf safely.

Wireless Networking
Learn how your student can join their computer or Internet device to Otterbein's wireless network. Otterbein user account required.

Personal Computers FAQ

Do I need to buy my own computer?
You may bring your own computer to Otterbein, but you are not required to do so. The decision to purchase a computer depends on your preference and study habits. For residents, bringing a personal printer is not necessary and depends only on cost and convenience.

What should I buy or bring?
Otterbein does not require you to bring a computer to campus. If you do decide to bring a computer we would suggest something equal or greater than the following hardware and software minimum computing standards. See this checklist of items to consider if you are purchasing a new computer and requirements for residents and commuters to prepare your computer for the network. Finally, see this technology checklist for what to bring/do upon arriving on campus for commuters and residents.

What software will I need?
Otterbein recommends that personal computers use Microsoft Office. This is the standard format for course work. All actively registered students have free Office 365 ProPlus available to them for use and download. See the Office 365 website for more information. Public labs feature MS Office 2013.

How should I keep my computer healthy?
Guidelines for safe computing on Otterbein's network.


Other Technology Resources


Ozone is the Otterbein campus portal to other on-line technology resources. Ozone features information on items such as campus news, events, campus jobs, meal plan balance, and an A-Z index to connect with all things Otterbein. Logon is username and network password.

Self Service Banner

Self Service Banner is the information and data services system for Otterbein. Students and employees can handle all business and learning services on-line. Students can register for classes, do a degree audit, pay bills, check grades, look up schedule, etc... Logon directly via the Resources link on Otterbein's main page with your ID number and PIN (e.g. ID: A12345678, PIN: 123456) OR simply logon through the Banner quick link in the O-Zone with single sign-on!

Blackboard is Otterbein's eLearning system. Use the free Firefox Internet browsers for compatibility with all Blackboard's features. Download and install "Bb Student," the mobile app to learn on the go!

Blackboard Collaborate
Blackboard Collaborate is an outside the classroom on-line meeting tool. Connect via Blackboard or download the "Blackboard Collaborate" app.

eportfolio is Otterbein's portfolio web tool for students to document, showcase, reflect, create an on-line resume, and collaborate work with others.

On-Line Storage
No local Home folders are offered starting with the incoming class of Fall 2016. Students can compute from the cloud and store 1 TB of data by using their http://onedrive.com (Office 365 account) accessible with their username@otterbein.edu and network password logon.

Students can use their Otternet page for handy quick links to resources and home and web folders from any Internet connection. Students can look up their Otterbein ID, see their schedule and pictures of their classmates. Access Otternet from the A-Z Index in My O-Zone.

Go Mobile
Download "Otterbein" to have favorite campus applications, news, events, directories, dining menus, courses, athletic news, academic calendar, and more at a tap away! Download "Bb Student" app to use Blackboard on the go. Download "Blackboard Collaborate" app to have an online meeting with your mobile Internet device.


Cardinal Skills Builder
Cardinal Skills Builder is a training program for students to learn more about the use of Otterbein's software and technology systems. Students can visit the Cardinal Skills Builder website to take on demand on-line instruction or request time in the Cardinal Skills Builder Center located in Roush, room 04 for face to face sessions.

How To Get Help

Visit the ITS Help Desk located in Roush Hall, room 05, email helpdesk@otterbein.edu, call 614-823-3100, or students can submit a web help desk ticket with their network logon. Use the contact us information on the right side of this page. All services are free! 

Orientation Presentation

Click here to review the Orientation Prezi for new to Otterbein Parents.

Social Media

Like us on Facebook for network alerts and technology information on our page "Otterbein Student Help Desk".

Follow us on Twitter for network alerts at Otterbein Help.

/Student Help Desk 

Roush Hall Basement 

Mon.-Thurs.: 7:30 a.m.-9:00 p.m.
Fri.: 7:30 a.m.-6:00 p.m. 
Sat.: 8:00 a.m.-2:00 p.m.
Sun.: 1:00 p.m. - 5:00 p.m. 
Summer: M-F, 8:30 a.m.-5:00 p.m.
Closed Weekends

Contact us:
P: 614.823.3100
Email us

Submit a Help Request
The Otterbein Web Help Desk system will allow you to submit requests, update requests, and search our FAQ database.

Log in to the Otterbein Help Desk System


Information Technology
will never ask for your password.

Any emails of a suspicious nature should be forwarded to abuse@otterbein.edu.

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