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Campus Life

Account Activation

Step-By-Step Instructions:
  1. Logon to Banner and Create a Security Question 
    You will need to know 2 pieces of information to activate accounts. They are your Otterbein ID and your PIN. These 2 pieces of information also log you in to Banner to handle all student services on-line. Your Otterbein ID is your unique 8-digit number preceded by a capital letter "A" (e.g. A12345678) Students will be mailed their ID and pin after admittance to Otterbein. Faculty and staff will be provided their ID and PIN from Human Resources. The very first thing you will need to do is logon to Banner. Then, you will be prompted to fill out a security question on your first logon.  If you do not create this question now and later forget your pin, you cannot retrieve your pin or create a question without knowing your pin first!
  2. Activate Your Network Account 
    Go to the new user page. Type in your Otterbein ID and your PIN. Follow the on-screen instructions to create a unique password for your network account. Your network account grants logon access to all Otterbein accounts such as Ozone, Blackboard, Wi-Fi, and Office 365. Once you activate your account, don't forget your password!
  3. Activate Your Google Apps Account
    Campus is transitioning away from Google and recommends Microsoft Office 365. If you need to use any Google Apps before the end date which will be announced in 2019, log on to http://accounts.google.com. You can activate your Google account by typing in your username@otterbein.edu. The first time you log in, your password is your Otterbein ID without the preceding “A.” Just use the eight numbers of your ID. You will then be prompted to create a unique password. For your convenience, make your Google password the same as your network password, so you only have to remember one Otterbein password. If forgotten, this password is not as easily reset like your network password and will require the help desk to reset.
  4. Create your MyPassword Profile
    MyPassword is Otterbein's network password management system. This is where you will go to change your password, unlock your account if you have forgotten your password and then reset it. As an Otterbein account holder, password policy will require you to change your network password every six months. This is done on the MyPassword page. Navigate to http://mypassword.otterbein.edu in order to manage your password. When setting up your profile up for the first time, you should click on the link to “Edit my Profile”. Here, you will be prompted to enter your network username and password you just created. Then, you will provide a mobile phone number so that if you ever forget your password, you will be sent a temporary code via SMS/Text Message. If you have any questions regarding MyPassword, please contact the Otterbein Help Desk at 614-823-3100.
  5. Logon to Office 365 to Access your Otterbein Email and Mobile Apps
    Go to http://office.otterbein.edu to access your Office 365 account which includes your email. Please wait approximately up to one hour to log in to your email so our system can sync your newly activated account. Take advantage of the free Microsoft Office download for your personal use and the free 1TB of OneDrive storage. 
Help

Note:
If you do not know your ID number or pin contact:

  • Undergraduate Students : 614-823-1500
  • Adult Continuing Studies : 614-823-1356
  • Graduate Programs : 614-823-3210
  • Faculty and Staff Contact HR : 614-823-1805

If you know your ID number and pin but experience problems activating your account or logging on to your O-Zone page after activation, contact:

  • ITS Help Desk 614-823-3100

/ITS Help Desk

Location:
Basement of Roush Hall

Hours:
Mon.-Thur: 7:30 a.m.-9:00 p.m.
Fri: 7:30 a.m. - 5:00 p.m.
Sat: 8:00 a.m. - 2:00 p.m.
Sun: 1:00 p.m. - 5:00 p.m.
Summer: 8:30 a.m.-5:00 p.m.
Closed Evenings and Weekends

Contact Us:
p/ 614.823.3100
e/ helpdesk@otterbein.edu

Submit a Help Request
The Otterbein Web Help Desk system will allow you to submit requests, update requests, and search our FAQ database. Login now.

FAQ database

/Password

Information Technology will never ask for your password.

Any emails of a suspicious nature should be forwarded to abuse@otterbein.edu

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