Assist America

Assist America, Inc. provides emergency travel assistance services to UnumProvident insured individuals who are traveling 100 or more miles from their legal residence or traveling in a country other than the insured individual's country of residence.

Assist American provides travel assistance services that are just a phone call away and include the following:

Multilingual services through Assist American's Operations Center available 24 hours a day, 365 days a year.
Global operational capabilities with international access to U.S. style medicine.
Medical consultation and evaluation
Medical referrals to a network of over 600,000 Western-trained, English-speaking, pre-qualified medical providers.
Prescription transfer or replacement upon authorization of personal physician.
Hospital admission guarantee, either by validating participant's medical insurance, as applicable, or by advancing funds to a foreign medical facility as a deposit towards the medical costs to expedite participant's admission. (Any emergency hospital admittance deposit must be repaid to Assist America by the insured individual within 45 days, without interest, as the claim is processed through health insurance carrier.)
Critical care monitoring
Emergency medical evacuation (under medical supervision) by whatever means necessary to the nearest facility capable of providing the required care.
Sending and receiving emergency messages to and from the insured individual's home.
Economy round-trip common carrier transportation for a friend or relative when the insured individual is traveling alone and is expected to be hospitalized for longer than seven days.
If minor children are left unattended as a result of a participant's accident or illness, Assist American will transport them to a person designated by the insured individual or transport that person to the children's location.
Repatriation to the insured individual's place of residence when medically authorized.
Legal and interpreter referrals.
Return of mortal remains of an insured; in the event of death while in traveling status, Assist America will render every assistance necessary and cover the associated costs of the transport including preparation of the body, completion of all required documentation, procurement of legal clearances and transportation of the remains home.
Lost luggage assistance.
Return of vehicle service.

Assist America pays for all of the assistance services it provides.

Limitations and Exclusions - All services must be provided by Assist America. Claims for reimbursement will not accepted. For trips exceeding 90 days, please notify Assist America.

Frequently Asked Questions

Q: Does Assist America pay for my medical bills?

A: No. You or your health insurance provider are responsible for incurred medical expenses.

What happens if a hospital does not recognize my health insurance identification card?

A: Assist America offers a guarantee of hospital admission. If necessary, Assist America will validate your medical insurance or advance funds to the hospital to ensure that treatment begins promptly.

What happens when I am ready to be discharged from the hospital?

A: If you need medical assistance at that time, Assist America will arrange and pay for transportation home, with a medical or non-medical escort, if needed.

I don't travel internationally. Can I still benefit from Assist America?

A: If you travel more than 100 miles from home, even if you are in the United States, you can call Assist America for emergency medical services.

Are spouses and children eligible for Assist America's services?

A: Yes. In fact, your spouse and children are eligible for services whether they are traveling with or without you. There is one exception: spouses traveling on their company's business are not eligible for Assist America services except on a fee-for-service basis. Children are eligible through age 19, or age 24 (or the age specified by your medical plan) if they are full-time students declared as legal dependents. If you have further questions about eligibility, please see your Plan Administrator.

How do I get help?

A: By using your Assist America wallet card (contact Human Resources). Please write the name of your company on your card. Then put the card in your wallet. If you need emergency travel services, look on the card for instructions and the phone numbers to call.

Within the U.S. 1-800-872-1414
Outside the U.S., call collect:
(U.S. access code) +301-656-4152

You may call 24 hours a day, seven days a week. Charges for calls placed using your calling card will be reimbursed with receipt. When calling Assist America, please reference your insuring employer company name.

Reference Number: 01-AA-UN762490

Please note:

This is not a medical insurance card.
The holder of this card is a participant of Assist American and is entitled to its medical and personal services.
You must receive all services through Assist America. No claims for reimbursement will be accepted.

When calling Assist America, please be ready with the following:

Your name, telephone, fax, and your relationship to the Assist America member.
Member's name, age, sex, employer name and the reference number on this card.
Description of the member's condition/problem.
Name, location and telephone number of the hospital, if applicable.
Name and telephone of treating doctor.
Location/number where doctor can be reached now.

* For a UNUM Universal Access Card, please contact the Office of Human Resources.