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Activate and Manage Your IT Account

How do I activate my network account?

You will need your Otterbein Username and Temporary password, which have been provided to you in the Otterbein Network Information letter accompanying this binder or emailed to your personal email account. Go to activate.otterbein.edu and follow the step-by-step instructions. If you do not know your Username and temporary password, contact the Office of Admission at 614-823-1500.

How do I configure my multi-factor authentication (MFA)?

Multi-factor authentication means you will be required to prove your identity to Office 365 using two factors. The two factors are something you know (your password) and a way to verify your identity via app notification or text codes sent to your mobile device. Please go to: www.otterbein.edu/information-technology/account-activation for further instructions on setting up MFA.

How do I access my Otterbein email and free Office 365?

Log on to Outlook email in Office 365 at mail.otterbein.edu by typing in your username@otterbein.edu (e.g., doe2@otterbein.edu). Then type in your network password.

Use the app launcher in the upper left corner of the page (waffle icon) for free access to the Microsoft Office suite and other apps. Install Office on your computers, tablets and smart phones for free. Every student has one free terabyte (TB) of storage in the OneDrive cloud.

How do I reset my password?

After activating your account and configuring your MFA, please visit either office.otterbein.edu or mail.otterbein.edu and sign in using your full email address as your username. Before you put in your temporary password to sign in, locate the FORGOT PASSWORD link just below the password box to start the password change process. Follow the steps by putting in your information and the CAPTCHA code below. Then use 2 steps to authenticate (phone call, MFA app, email) to proceed to the page to change your password.

Learning and Communication Technologies

What is My O-Zone?

My O-Zone (ozone.otterbein.edu) is the online portal for Otterbein users, where you can find the Campus Life Handbook and other campus policies, weekly news, and other resources. You can also log in to Self-Service Banner via My O-Zone by clicking on the Banner link (a padlock) in the left menu. Logon is single sign-on meaning you will not need to log in again or type in your Otterbein ID number and PIN. You will be logged right into Self-Service Banner.

Devices, Software, and The Campus Network

Do I have to bring my own computer and printer?

Residential students thinking about your living situation may choose to bring their own computer to Otterbein. Macintosh, Windows systems, iOS, and Androids are compatible on the network. Bringing a personal printer is not necessary and depends only on your preference.

All students, regardless of residency, find laptops and tablets work great for their portability and access to Wi-Fi. Printing is available in public computer labs. Each student is allotted 600 pages of free black and white printing per semester and then there is a small fee for extra printing as needed.

How do I get connected to the Otterbein network?

Wireless (phone, tablet, laptop) — To securely connect to the Otterbein network (while on campus), select either OtterbeinU or “Eduroam.” Logon is your username (e.g., smith1) and your email password. Eduroam additionally connects at thousands of higher education institutions across the world. See eduroam.org for a list of participating Eduroam institutions. Note: Wireless gaming, wireless printing, and wireless media streamers are not supported. Please use the wired Ethernet service in your residence hall for these devices. Use the local printer cable for printing. Use a media streamer that is Ethernet ready.

What software is available for free?

Otterbein faculty, staff, and students are provided a free Microsoft Office 365 account which includes 1 terabyte (TB) of free OneDrive storage through Microsoft’s ProPlus Program. For more information and directions on how to access these resources, please visit office.otterbein.edu.

Where are the computer labs located on campus?

Computer labs are in various academic buildings on campus, including the Library. In addition, there are numerous departmental labs with curriculum-specific software installed. Students do not need to purchase potentially expensive curriculum software for their own computing systems and may use the departmental labs outside instruction time for this purpose. For a full list of labs and resources, visit, our Lab section of the ITS website: www.otterbein.edu/techinfo.

Technology Policies

What is the policy for using Otterbein technology?

It is the intent of Otterbein University to maintain a campus environment that facilitates access and sharing of information without fear that an individual’s work will be violated by misrepresentation, tampering, destruction and/or theft. The privilege of using Otterbein’s technology resources carries with it the responsibility and a policy for ethical behavior. Unethical behavior will not be tolerated. You agreed electronically to the policy when you activated your network account. Read Otterbein’s Acceptable Use Policy located on My O-Zone’s home page under the Policies and Forms link.

Students who engage in illegal downloading or unauthorized distribution of copyrighted material, including unauthorized peer-to-peer file sharing, may be subject to civil and criminal liabilities. The Acceptable Use Policy is available online at www.otterbein.edu/information-technology/account-activation and includes information on copyright infringement, a summary of the penalties for violation of federal copyright laws, and legal alternatives to acquiring copyrighted material.

Please note: Otterbein Information Technology Services will NEVER ask for your password. Do not click on links or type in your credentials on fake IT or other similar types of emails you receive.

Only use Forgot Password link on mail.otterbein.edu in combination with your Authenticator application on your mobile device to reset your password.

Help Desk Services

What services does the Help Desk provide?

All services are free! Walk-ins welcome.

• Answers to computer software/hardware questions and what to buy
• How to prepare a personal computer for use on the Otterbein network
• Help with account issues
• Assistance using Otterbein technology resources
• Connecting personal computers and mobile devices to the Otterbein network
• How to configure smart phones to receive Otterbein email
• Assistance with cleaning up malware and viruses