Office of Information & Technology Services
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The mission of the Office of Information & Technology Services is to provide the integral services, support, and solutions to deliver current technologies that enhance the productivity and success of the teaching, learning, and work environment.
ITS is committed to provide a variety of technology services including online resources for teaching, remote learning, and collaboration. Our core IT infrastructure includes superior Wi-Fi, computer labs with the latest software, and innovative digital classrooms to advance student success.
To maximize our services, we provide free Office 365 for all Otterbein users. Students also enjoy free Windows 10, free printing services, and free help desk support. Students, faculty, and staff receive free online and instructor-led training programs for software and device usage.
On this page:
Please feel free to email, call, or visit the ITS Help Desk with no appointment necessary.
After hours, please send us an email or leave a voicemail.
Location: Roush Hall Room 005, 27 S. Grove St.
Phone: 614-823-3100
Email: helpdesk@otterbein.edu
Academic Term Hours:
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Monday: 7:30 a.m. - 9:00 p.m.
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Tuesday-Thursday: 7:30 a.m. - 5:00 p.m. and 5:45 p.m. - 9:00 p.m.
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Friday: 7:30 a.m. - 5:00 p.m.
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Saturday: 11:00 a.m. - 1:00 p.m.
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Sunday: 1:00 p.m. - 5:00 p.m.
*We can only guarantee someone to be at the Helpdesk during the hours of 8:30 a.m. - 4:30 p.m. If there is no one at the Helpdesk, please call or email us as we are off running a ticket and will be back shortly!
Learn more about the many resources and services ITS offers to the campus community:
Useful Shortcuts
ITS provides access to systems and online resources for authenticated Otterbein users. Below are the shortcuts to the standard systems and services for your convenient logon.
Otterbein Intranet
My O-Zone is Otterbein’s portal and intranet for Otterbein authenticated users. My O-Zone connects you with all things Otterbein from information to news and events plus a portal to get to all Otterbein resources. Because it is role-driven, you will see the information customized for you depending on if you are a student, faculty member or employee. You can also easily access your Self-Service Banner account via single sign-on. Log in to My O-Zone and select Banner and no need to logon again or remember your ID number or PIN.
Training
InfoBase is Otterbein’s professional online learning provider. InfoBase provides online on-demand videos to build skills in software applications, Brightspace, digital technology, faculty development, student success, professional development, and compliance. Otterbein authenticated users can access the training programs and registration form on Information Technology’s My O-Zone web page.
Computer Labs & Classroom Technologies
Our digitally enhanced classrooms and labs have many features. Presenters and instructors may utilize an installed computer or bring their own and connect with provided adapters. There are eight public labs that feature Windows systems and enterprise software including Office 365, Windows 10, and Adobe CC. Black and white printing and scanning services are also provided in the public labs and Library. For those that prefer iMacs, they are conveniently located in the Library. Campus labs are located in Roush Hall, Towers Hall, the Art & Communication Building, the Science Center, and the Library. In addition, there are numerous departmental labs with curriculum-specific software installed. Students do not need to purchase potentially expensive curriculum software for their own computing systems and may use the departmental labs outside instruction time for this purpose.
Ethernet & Wi-Fi
Note: Wireless gaming is not supported. Please use the wired Ethernet service in your residence hall to game online. Wireless media streamers are not supported. Use media streamers with Ethernet adapters.
Otterbein University provides a high speed 5G Wi-Fi network to all of the academic and administrative buildings, residence network, and select green spaces. Wireless devices connect Otterbein users to either “Otterbein”, “OtterbeinU” or “eduroam” with their username (e.g. smith1) when on campus and smith1@otterbein.edu when using eduroam off campus. Eduroam additionally connects Otterbein users at thousands of institutions across the world.
Online Information System
Self-Service Banner
Otterbein University uses the Ellucian Banner Self-Service software to provide secure, easy access for faculty, staff, and students to view and maintain their data in the Banner administrative database. Student Self-Service provides students with access to their student’s class schedule, grades, unofficial transcript, accounts receivable information, and the ability to register for classes. Faculty and Advisor Self-Service provides faculty access to their class schedule, class rosters, class wait lists, registration overrides, registration add/drops, curriculum information about their students, and the ability to enter and change grades. Employee Self-Service provides employees with access to their leave balance, pay stubs, benefit information, and W-2’s.
Logons:
Self-Service Banner Otterbein ID and Banner PIN required for this direct logon.
My O-Zone Otterbein authenticated users can also access Self-Service Banner from My O-Zone which uses single sign-on. This navigation only requires your network logon.
Student Printing
For resident students, bringing your own printer to campus is not necessary and depends on your preference. Printing services are provided in public computing labs and in the Library circulation area. Students are provided 600 free black and white printed copies per semester, then there is a $.06/copy fee for extra printing. Color copies are available on-site in the Copy Center located in the garden level of Towers Hall. Price for a color copy is $0.18 per copy when printed one-sided on color copy paper. Additional cost will apply if color stock or photographic paper is requested. Students may print from their own Windows or Mac OS X computer using the PaperCut client.
For more information on printing and using PaperCut, authenticated users can go to Information Technology’s My O-Zone web page.
Software & Mobile Applications
Free Software
Otterbein faculty, staff, and students are provided a free Microsoft Office 365 account which includes 1TB of free OneDrive storage through Microsoft’s ProPlus Program. In addition to Office 365, Otterbein users can install the full suite of Office applications on up to 5 PC and/or Mac computers, and 5 tablets (iPad or Windows). Office mobile apps are also accessible on iPhone and Android and are automatically included with Windows phones.
- Office 365 ProPlus for PC – full versions of Office 365: Word, PowerPoint, OneNote, Excel, Access, Publisher, Outlook, Skype for Business and InfoPath.
- Office 365 ProPlus for Mac – full versions of Office 365: Word, Excel, PowerPoint, Lync and Outlook
- Office for iOS and Android tablets – create, edit, view and print from mobile-optimized versions of Word, Excel, PowerPoint and OneNote
- Office Mobile for iPhone – Mobile versions of Word, Excel , PowerPoint, OneNote and Skype for Business
- Office Mobile for Android phones – Mobile versions of Word, Excel , PowerPoint, OneNote and Skype for Business
Computer Preparation
Update with a free installation of Windows 10 from here under the Students tab. If you need assistance, please bring your Windows system to the help desk for free service.
If you are in the market for a new computer purchase, please visit this link for information on items to consider before you buy.
For those bringing a gently used PC, please visit this link for guidelines on recommended minimum requirements.