The ITS Help Desk uses a ticketing software to report your issue, update you on status, escalate support when needed and track your support history. Our areas of support include:
- Help with personal computer and mobile device issues
- How to access free software resources
- How to prepare a personal computer for use on the Otterbein network
- Help with account issues
- Assistance using Otterbein online resources
- Connecting personal computers and mobile devices to the Otterbein network
- How to configure smart phones to receive Otterbein email
- Assistance with cleaning up malware and viruses
- Computer labs
- Classroom technology
There are several ways to reach our friendly ITS Help Desk staff. You may email, call, or visit our desk with no appointment needed. After hours, you may still send us an email or leave us a voice mail.
Location: Roush Hall Room 005, 27 S. Grove St.
Phone: 614-823-3100
Email: helpdesk@otterbein.edu
Academic Term Hours:
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Monday: 7:30 a.m. - 9:00 p.m.
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Tuesday-Thursday: 7:30 a.m. - 5:00 p.m. and 5:45 p.m. - 9:00 p.m.
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Friday: 7:30 a.m. - 5:00 p.m.
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Saturday: 11:00 a.m. - 1:00 p.m.
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Sunday: 1:00 p.m. - 5:00 p.m.
*We can only guarantee someone to be at the Helpdesk during the hours of 8:30 a.m. - 4:30 p.m. If there is no one at the Helpdesk, please call or email us as we are off running a ticket and will be back shortly!
Useful Shortcuts
ITS provides access to systems and online resources for authenticated Otterbein users. Below are the shortcuts to the standard systems and services for your convenient logon.